Storage Uxbridge Terms and Conditions
These Terms and Conditions set out the basis on which Storage Uxbridge provides storage, handling, and removal-related services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business requesting or receiving services from Storage Uxbridge.
Services means any storage, removal, packing, handling, transport, or related services provided by Storage Uxbridge.
Goods means the items, property, or belongings accepted for storage, handling, or removal by Storage Uxbridge.
Contract means the agreement between the Client and Storage Uxbridge, comprising these Terms and Conditions and any written quotation or confirmation issued by Storage Uxbridge.
2. Scope of Services
Storage Uxbridge provides storage facilities and related handling, packing, and removal services. The precise scope of the Services will be set out in our quotation or booking confirmation. Any additional services requested by the Client and accepted by Storage Uxbridge will form part of the Contract and may incur additional charges.
Services may include collection of Goods from the Client’s premises, transport to and from our storage facilities, secure storage of Goods, and re-delivery or removal to a new location. Availability of particular services may vary and is always subject to resources, capacity, and health and safety considerations.
3. Booking Process
3.1 Initial enquiry and quotation
The Client may request a quotation by providing details of the required Services, including addresses, access information, volume and nature of Goods, and preferred dates. Quotations are based on the information supplied and are subject to change if that information is incomplete or inaccurate.
3.2 Acceptance of quotation
A Contract is formed when the Client confirms acceptance of our quotation in writing or proceeds to make a booking in accordance with the instructions provided by Storage Uxbridge. Verbal quotations are given for guidance only and are not binding until confirmed in writing.
3.3 Booking confirmation
Once the Client accepts our quotation, Storage Uxbridge will issue a booking confirmation, setting out the Services, date or dates, estimated duration, and applicable charges. The Client is responsible for checking the accuracy of the booking confirmation and notifying us promptly of any discrepancies.
3.4 Changes to bookings
Any request by the Client to change the date, time, scope, or location of the Services is subject to availability and may result in amended charges. Storage Uxbridge will use reasonable efforts to accommodate changes but is under no obligation to do so. Significant changes may be treated as a cancellation and new booking at our discretion.
4. Payments and Charges
4.1 Pricing
Charges for Services will be set out in the quotation or booking confirmation. Charges may include fees for collection, handling, packing, storage, insurance if agreed, re-delivery, and any additional services requested. Prices are exclusive of any applicable taxes unless expressly stated otherwise.
4.2 Payment terms
Unless otherwise specified in writing, payment for Services is due in advance of the scheduled service date or storage start date. For ongoing storage, fees are typically charged in regular billing periods, and payment must be made on or before the due date stated on our invoice or confirmation.
4.3 Late or non-payment
If the Client fails to make payment by the due date, Storage Uxbridge may, without prejudice to any other rights, suspend or refuse to provide Services, withhold release of Goods from storage, and charge interest on any overdue amount at a reasonable commercial rate until payment is received in full.
4.4 Security over Goods for unpaid charges
Storage Uxbridge has a right of lien over the Goods in its possession for all outstanding charges and reasonable costs incurred in relation to the Goods. If charges remain unpaid after reasonable notice, Storage Uxbridge may, in accordance with applicable law, sell or dispose of some or all of the Goods to recover unpaid charges and associated costs. Any surplus funds, after deduction of charges and expenses, will be made available to the Client upon request.
5. Cancellations and Amendments
5.1 Client cancellations
The Client may cancel a booking by providing written notice to Storage Uxbridge. The following cancellation charges may apply:
a cancellation notified more than a reasonable period before the scheduled service date may incur no charge or a nominal administration fee;
a cancellation notified closer to the scheduled service date may incur a percentage of the quoted charges, reflecting the time reserved and resources allocated;
a cancellation on the day of the service or failure to provide access may be charged at up to the full quoted amount.
Specific cancellation timeframes and charges will be set out in the quotation or booking confirmation where applicable.
5.2 Amendments by the Client
Changes to the date, time, or scope of Services requested by the Client are subject to availability and may result in additional charges. If the Client’s requested changes materially affect the feasibility or cost of the Services, Storage Uxbridge may issue a revised quotation. If the Client does not accept the revised quotation, the original booking may be treated as cancelled and subject to any applicable cancellation charges.
5.3 Cancellations or amendments by Storage Uxbridge
Storage Uxbridge may cancel or amend a booking where necessary due to unforeseen circumstances, including but not limited to health and safety concerns, extreme weather, equipment failure, staff shortages, or events beyond our reasonable control. In such cases, we will use reasonable efforts to offer an alternative date, time, or equivalent solution. Where no suitable alternative can be agreed, any pre-paid charges for Services not provided will be refunded. Storage Uxbridge will not be liable for any indirect or consequential losses arising from such cancellations or amendments.
6. Client Responsibilities
6.1 Access and preparation
The Client must ensure that Storage Uxbridge and its personnel have safe and reasonable access to the premises, including suitable parking and clear routes for the movement of Goods. The Client must prepare Goods for collection and storage as agreed, including dismantling or disconnecting items where required, unless otherwise specified in the quotation.
6.2 Accurate information
The Client must provide complete and accurate information regarding the nature, quantity, and condition of the Goods, any special handling requirements, and any access restrictions such as narrow streets, staircases, or limited parking. Storage Uxbridge may adjust charges or decline to handle certain Goods if information provided is inaccurate or incomplete.
6.3 Prohibited and restricted items
The Client must not present for storage, handling, or removal any Goods that are illegal, perishable, explosive, flammable, toxic, hazardous, or otherwise prohibited by law or by Storage Uxbridge policies. Items such as cash, securities, valuable documents, jewellery, and irreplaceable items are stored entirely at the Client’s risk and should only be included if the Client accepts all associated risks.
7. Liability and Insurance
7.1 Standard liability
Storage Uxbridge will exercise reasonable care and skill in providing the Services. However, our liability for loss of or damage to Goods, and for any other loss arising out of the Services, is subject to the limitations set out in these Terms and Conditions.
7.2 Limitation of liability
To the fullest extent permitted by law, Storage Uxbridge will not be liable for:
indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity;
loss of or damage to Goods arising from inherent defects, natural deterioration, pre-existing damage, inadequate packing by the Client, or failure of the Client to follow our instructions;
loss of or damage to prohibited or restricted items; or
loss arising from delays, access issues, or events outside our reasonable control.
Where Storage Uxbridge is found liable, our liability for loss of or damage to Goods is generally limited to a reasonable sum per item or per consignment, up to a maximum aggregate amount per Contract, unless alternative valuations or insurance arrangements are expressly agreed in writing.
7.3 Insurance
Clients are strongly advised to arrange appropriate insurance cover for their Goods, whether or not insurance is offered by Storage Uxbridge. Any insurance arranged through Storage Uxbridge, where available, will be subject to the terms and conditions of the relevant insurer. Storage Uxbridge is not responsible for any refusal, limitation, or exclusion of cover by an insurer.
7.4 Exclusions
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
8. Waste, Environmental, and Disposal Regulations
8.1 Compliance with waste regulations
Storage Uxbridge operates in accordance with applicable waste and environmental regulations. Clients must not present items for storage or removal that require special licences or treatment under waste management laws unless this has been expressly agreed in writing and appropriate arrangements and charges have been put in place.
8.2 Prohibited waste
Items that constitute hazardous or controlled waste, such as chemicals, asbestos, clinical waste, gas cylinders, or flammable liquids, must not be included in any consignment unless previously agreed in writing. Storage Uxbridge reserves the right to refuse any item that appears unsafe, unlawful, or unsuitable for handling or storage.
8.3 Disposal of unwanted items
Where the Client requests disposal or clearance of unwanted items, this will be treated as a separate service and may incur additional charges. Disposal will be carried out in line with relevant waste regulations, and certain items may attract additional disposal fees due to specialist handling or recycling requirements.
8.4 Abandoned or uncollected Goods
If Goods remain in storage after the end of the agreed storage period and the Client fails to respond to reasonable contact attempts, Storage Uxbridge may treat the Goods as abandoned. In such circumstances, and after giving reasonable notice where practicable, Storage Uxbridge may dispose of or sell the Goods in accordance with applicable law, applying any proceeds to unpaid charges and reasonable expenses.
9. Termination of Storage
9.1 Termination by the Client
The Client may terminate ongoing storage by providing reasonable prior notice and settling all outstanding charges. Release or delivery of Goods will only be made once all fees and any applicable charges have been paid in full.
9.2 Termination by Storage Uxbridge
Storage Uxbridge may terminate storage by giving reasonable notice to the Client where:
charges remain unpaid after reminders have been issued;
the Client is in material breach of these Terms and Conditions; or
continuing to store the Goods would be unlawful, unsafe, or otherwise inappropriate.
Upon termination, the Client must arrange for prompt collection or agree on delivery of the Goods and settle all outstanding charges. If the Client fails to do so, the provisions relating to abandoned or uncollected Goods may apply.
10. Data Protection and Privacy
Storage Uxbridge will collect and use personal information about the Client for the purposes of administering bookings, providing Services, managing accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and our internal privacy practices. Clients may request details of the information held about them and may ask for corrections where necessary, subject to legal restrictions.
11. Complaints and Dispute Resolution
Storage Uxbridge aims to provide a professional and efficient service. If the Client has a concern or complaint, they should raise it as soon as possible, providing full details of the issue and any supporting information. Storage Uxbridge will investigate the matter and respond within a reasonable timeframe. If a dispute cannot be resolved directly, either party may pursue their rights through the courts.
12. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Uxbridge and the Client, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
13. General Provisions
13.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Client and Storage Uxbridge and supersede any prior discussions, correspondence, or understandings.
13.2 Variation
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of Storage Uxbridge. Storage Uxbridge may update these Terms and Conditions from time to time, and the version in force at the time of booking will apply to that Contract.
13.3 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
13.4 Assignment
The Client may not assign or transfer their rights or obligations under the Contract without the prior written consent of Storage Uxbridge. Storage Uxbridge may assign or subcontract its rights and obligations where this does not materially affect the nature of the Services provided to the Client.
By proceeding with a booking or using our Services, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
