Storage Uxbridge Privacy Policy
This Privacy Policy explains how Storage Uxbridge collects, uses, stores and protects personal data relating to customers and prospective customers in the Uxbridge area. It is intended to be fully compliant with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Storage Uxbridge customers and anyone who makes an enquiry or uses our services in the Uxbridge area.
Who we are and scope of this policy
Storage Uxbridge is a provider of storage and related services to individuals and businesses. For the purposes of data protection law, Storage Uxbridge is the data controller for the personal data described in this Privacy Policy. This policy covers personal data we collect directly from you, personal data we receive from third parties, and personal data we generate when providing our services.
Types of personal data we collect
We may collect and process the following categories of personal data when you contact us, request a quote, sign a contract, use our storage facilities, or otherwise interact with us:
Identification details such as full name, title, date of birth, and proof of identity details shown on official documents as required for security and contractual purposes.
Contact details such as residential or business address, billing address, and any correspondence addresses you provide, together with any email details or other contact preferences you choose to share.
Account and contract information such as customer reference numbers, contract start and end dates, storage unit numbers, access authorisations, payment history and service usage records for your storage arrangements with us.
Payment and billing information such as details required to process payments, including partial card details or bank information as necessary for invoicing and transaction records. Full card data is not stored by us where a payment processor handles this directly.
Security and access information such as vehicle registration numbers you provide for site access, records of entry and exit times where access control systems or sign in logs are used, and any incident reports related to security or safety.
Communications and enquiry information such as details of your enquiries, quotes requested, feedback provided, complaints, and any associated correspondence or notes created in the course of our interactions with you.
Technical data such as basic information generated when you visit our online pages, including device characteristics and interaction records, to the extent necessary for security, diagnostics or service improvement.
How we collect personal data
We collect personal data directly from you when you request information, obtain a quote, complete a booking, sign an agreement, make a payment, access our premises, or contact us by any communication channel. We may also receive limited personal data from third parties such as comparison sites, lead generation providers, or referees you nominate, where you have given consent to them to share your details with us. In some cases, we may generate personal data ourselves, for example by recording your payment history, access records or communications relating to the services you receive.
Lawful bases for processing your personal data
We rely on one or more of the following lawful bases to process your personal data in accordance with data protection law:
Contract performance. We process personal data where it is necessary to enter into a contract with you or to perform a contract for storage or related services. This includes setting up your account, providing storage, managing payments, communicating about your contract and handling any service related queries.
Legal obligations. We process personal data where it is necessary to meet legal or regulatory obligations, such as tax and accounting requirements, record keeping, health and safety, prevention of fraud or crime, and responses to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These legitimate interests may include managing and improving our services, ensuring site security and safety, handling customer enquiries, protecting our property and legal rights, and preventing misuse of our facilities.
Consent. In specific situations, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide storage and related services to you, including processing bookings, managing access to storage units, collecting payments, and administering your customer account.
To communicate with you about your enquiries, quotes, bookings, payments, changes to services, and any other matters related to your use of Storage Uxbridge.
To manage our business operations, including planning, service improvement, monitoring usage levels, staff training, and maintaining accurate internal records for audit and reporting purposes.
To ensure security and safety on our premises, including verifying identity where appropriate, maintaining access logs, protecting property and preventing unauthorised access or criminal activity.
To comply with legal, regulatory and law enforcement obligations, including responding to information requests from authorities where we are legally required to do so.
To send you service related information and, where permitted, carefully considered marketing communications about products or services which may be relevant to you. You can object to marketing at any time.
Data sharing and processors
We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law. These third parties may act as data processors and will only process personal data on our documented instructions. They are required to keep your data secure and to use it only as necessary to provide their services to us.
Typical categories of processors include providers of payment processing and merchant services, providers of customer management or booking systems, document storage and archiving providers, information technology support and hosting services, and professional advisers such as accountants or legal advisers where required for our legitimate interests and legal compliance.
We may also share personal data with other third parties in limited circumstances, such as where we are under a legal obligation to disclose information, where it is necessary to protect our rights or the rights of others, or in connection with a business transfer or restructuring, provided that appropriate safeguards are in place.
Data retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The exact retention period depends on the type of data and the context in which it is processed.
In general, personal data related to your contract and account will be retained for the duration of your relationship with Storage Uxbridge and for a period afterwards to deal with any queries, disputes or legal obligations. Financial and transactional records will usually be kept for the period required by tax and accounting regulations. Security and access records will be retained for a limited period consistent with security, safety and evidential requirements.
When personal data is no longer required for the purposes set out in this Privacy Policy, it will be securely deleted, anonymised or archived in a manner consistent with data protection law.
International transfers
If any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include use of standard contractual clauses approved by relevant authorities or reliance on other lawful transfer mechanisms.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data held by Storage Uxbridge. These rights apply subject to certain conditions and exemptions. They include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you, together with certain related information.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data relating to you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue to retain it.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.
Right to data portability. In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including profiling activities based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing.
Right not to be subject to automated decision making. Storage Uxbridge does not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy, you can contact Storage Uxbridge using the usual communication methods you use to interact with us. We may need to verify your identity before fulfilling your request. We aim to respond without undue delay and in accordance with legal time limits.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how your personal data is being processed. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Security of your personal data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training, confidentiality obligations and regular review of our security practices. While we take reasonable steps to safeguard your data, no system can be completely secure and you should take care to keep any account details or access credentials confidential.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any changes will be made available through our usual communication channels and will apply from the time they are published. We encourage you to review this Privacy Policy periodically to stay informed about how Storage Uxbridge handles your personal data.
